Internal Account Manager

Origin Packaging was established in 1963. Origin manufactures and supplies a broad range of primary packaging solutions. They are their customers’ packaging right hand.

Based in a state of the art Head Office facility, Origin focus on continuous development of products, processes and employees, ensuring they are ahead of customer demands and can deliver unrivalled service.

The Opportunity  

The Internal Account Manager will report to the Customer Excellent Manager and be responsible for the following: 

• Manage a portfolio of accounts to achieve long-term success
• Act as the primary point of contact and handle customers’ individual needs, helping them through email, phone, online presentations, screen share and if required co-attend in person meetings
• Resolve conflicts and provide solutions to customers in a timely manner
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Report on the status of accounts and transactions to the Customer Excellence Manager 
• Set and track sales account targets, aligned with company objectives
• Suggest actions to improve sales performance and identify opportunities for growth
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Process sales orders and send down to operations for pick, pack and dispatch
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Liaising with staff in other departments and with external contacts;

Person

To be the successful Internal Account Manager you will have the following experience: 

• Proven work experience as Sales account management or Customer service lead 
• Hands on experience in sales and an ability to deliver excellent customer experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Understanding of sales performance metrics
• An ability to deliver projects and answer inquiries on time
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Business acumen with a problem-solving attitude
• Keen attention to detail and adherence to deadlines

Please apply by following the directions on the website, alternatively for more information and a full outline of the role, call Sam Horton on 01482 628808.

Emmerson Kitney recruit for Sales & Marketing, Engineering and IT roles at all levels throughout the region. If this role is not suitable for you we would be happy to have an informal chat regarding any future opportunities.

While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 7 days of applying, you have been unsuccessful.

Please note all 3rd party applications will be forwarded to Emmerson Kitney, as retained partners.